[Solved] iTunes crashes with coreaudiotoolbox.dll error

itunes-log.jpg

iTunes crashes with coreaudiotoolbox.dll

few days back one my colleague called me that iTunes is continuously crashing. when i visited him error log was showing coreaudiotoolbox.dll component failed to start and was causing to crash iTunes. normally this component is used by QuickTime player.  in earlier versions of iTunes this error could be resolved by installing latest QuickTime player. but in this latest version they changed the way how this component works.

ITUNES-CRASH.png

iTunes crashes with coreaudiotoolbox.dll


Solution

if you are running windows 7 and facing this app crash , the only solution that may work is windows update, the computer i have seen was running windows 7 without service pack 1. i just ran windows update & installed service pack 1. after restart iTunes opened without any problem.
as you can see in following video

Mutahhar Bashir

Passionate blogger, have excellent problem solving skills, quick learner, love to accomplish difficult tasks, improving my skills while helping others through this blog.

6 Responses

  1. downgrade install itunes 12.3 it will work fine

  2. and what if you have latest IOS on your phone and it won't accept old itunes?

  3. Mazen Jammal says:

    Thank you for your support,
    i like your page, keep going.

  4. Thanks for the appreciation

  5. Piero Amadeo Infante says:

    Having the same problem!
    Here is my error message.
    I am running windows 7 ultimate

    Question: When I go to the link t download service pack 1, I am faced with several possible doanloads, and none of them say “service pack 1” which one should I download?
    Here are all the file on the download page for SP1: Which one doI download?

    7601.17514.101119-1850_Update_Sp_Wave1-GRMSP1.1_DVD.iso
    1.9 GB

    Windows_Win7SP1.7601.17514.101119-1850.AMD64CHK.Symbols.msi
    262.7 MB

    Windows_Win7SP1.7601.17514.101119-1850.AMD64FRE.Symbols.msi
    287.8 MB

    Windows_Win7SP1.7601.17514.101119-1850.IA64CHK.Symbols.msi
    241.8 MB

    Windows_Win7SP1.7601.17514.101119-1850.IA64FRE.Symbols.msi
    193.4 MB

    Windows_Win7SP1.7601.17514.101119-1850.X86CHK.Symbols.msi
    294.5 MB

    Windows_Win7SP1.7601.17514.101119-1850.X86FRE.Symbols.msi
    330.6 MB

    windows6.1-KB976932-IA64.exe
    511.6 MB

    windows6.1-KB976932-X64.exe
    903.2 MB

    windows6.1-KB976932-X86.exe

    __________________________
    Problem Event Name: APPCRASH
    Application Name: iTunes.exe
    Application Version: 12.1.0.71
    Application Timestamp: 54c76235
    Fault Module Name: CoreAudioToolbox.dll
    Fault Module Version: 7.9.9.4
    Fault Module Timestamp: 54940ab1
    Exception Code: c000001d
    Exception Offset: 00000000001fa332
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033
    Additional Information 1: b84e
    Additional Information 2: b84eb08a6ff3f8ac4b16af3b2dafd68e
    Additional Information 3: b458
    Additional Information 4: b45899e1a1644336f9470a1b4ea99e05

    • If your windows is genuine you should get service pack update through windows updates, just check for updates and it will give you list of available updates.
      If you want to install manually, 1st check your version of Windows 64 bit or 32bit. 32 is called x86, then search for matching service pack,
      In my case i installed it through Windows updates in control panel

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